Category Archives: Industry

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How to Increase Your Flooring Sales with Travel Incentives

By | Gaining a Competitive Edge, Generating More Referrals, Home Improvement / HVAC, Increasing Sales / Gross Margins, Powerful Closing Tools | No Comments

Over the past couple of months, we’ve noticed that search queries related to “flooring sales” have led to more and more users ending up on our website. Along with sales events, there have also been inquiries into marketing and advertising strategies for flooring companies.

Given that advertising is a hugely important element of marketing, the key question here is: “Are incentives an effective means of improving upon my flooring company’s marketing and sales objectives?”

In this article, I will be providing answers to this question by discussing the following:

• Marketing & advertising

◦ The importance of proving your company’s value to customers

• How incentives can be utilized to close more sales

◦ The importance of consistency in your marketing and sales efforts for optimal results

Marketing & Advertising

Within the entire scope of what marketing involves, advertising is often one of the more the costly investments – this is especially true when you take the expenses of traditional advertising platforms into account.

But even if you’re keeping your ad budget strictly bound to online advertising, there is an inherent cost that is greater than many other online marketing costs.

That’s what makes it so important to get the absolute most you can out of your ad budget. As such, what you advertise needs to spark interest in both your current and prospective customers.

Ask yourself this question: What am I going to be advertising and what will my customers get out of it? The second part of that question is the most important.

As cynical as it can sound, the customer does not care about you or your product; they care about what you and your product (or service) can do for them. It’s your job to prove the value of your product and business.

Along with that proven value, an extra exciting bonus can help you seal someone’s interest. “BUY ONE, GET ONE FREE!” “Get your first month on us!” “Spend $1K, enjoy a weekend away!”

This is where sales incentives can fit into your advertising – as well as your overall marketing plan. Because whether it’s a sale, a contest, or some other type of promotion, your marketing has an extra edge when you offer something of additional inherent value to the customer.

Proving Your Value

How do you go about proving your business’s worth to a prospective customer? Some key approaches to consider, first and foremost, include:

Testimonials

• If possible, any statistics related to your company’s performance (e.g. a customer satisfaction rating of X%, guarantee job completion rates of X days, and so on)

• Links to, or embedding onto your website, customer reviews

• Clear list of common customer pain-points and how you address them

Your value is definitively linked to the trust that a prospective customer has in your business. As advertising has a more immediate impact and is limited in nature, you’ll want to complement it with wider marketing efforts such as those listed above.

Whether you’re sharing testimonials on your website or social media, or you’re delivering valuable advice through a blog or a brief post on Facebook, you’ll want to regularly put effort in to prove your flooring business’s knowledge and, by extension, its value and trustworthiness.

Sales

Much in the same way vacation incentives heighten your ads and total marketing impact, they play an integral role in closing sales – and this can be essential when your customer is considering your quote against those of your closest competitors.

There’s only so much money you can take off from a quote to best a competitor – and sometimes you won’t be able to take any money off whatsoever. Trip incentives fill in this blank; they allow you to maintain prices that will be beneficial to your company’s bottom line while still giving the customer an offer of value and reason to choose you.

A great way to put the vacation incentive front and center with your price quote is through what we call a “leave behind.” It provides attractive details on what the incentive itself offers the customer.

For example, if you offer a 5-day cruise, the leave behind acts as a visually appealing pamphlet that explains all of the perks and unique experiences the customer will have if they buy from you and receive the cruise certificate as part of the sale.

Be Consistent

Remember that most of the success that comes from sales incentive promotions is through how they’re utilized and marketed. You can increase interest in your travel incentives by marketing them – inform the public that you’re including vacation offers with flooring contracts. And don’t be afraid to use the vacation incentives in multiple ways – for sales events, contests, customer appreciation prizes, etc.

In other words, you want your efforts to be all-encompassing. The marketing, the advertising, the sales process. Ensure they’re in harmony with one another as a cohesive whole. Maintain a consistent message, and you’ll find that your incentives will take your marketing and sales to the next level.

Get in touch

If you want to learn more about travel incentives and how they can provide you with an all-encompassing marketing and sales solution for your flooring company, you can reach out to us by calling 1-866-883-2968 or by simply filling out the form at the bottom of this page.

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The “Delight and Surprise” Social Media Strategy

By | Generating More Referrals, Improving Social Media Engagement, Marketing | No Comments

Are your reviews not where they should be? You probably know what you need to do but just can’t get it quite right.

Let’s face it, it’s human nature to leave bad reviews. When people are upset they will more than happily take to social media and roast your company.

But when customers are happy, they generally don’t say anything. You need to give them a reason to step up, and exert some effort to leave you a review that is going to be of big benefit to you.

We have some tips, some tried and true methods, to not only increase the quantity of reviews on Google, Facebook and other websites; but to also up your average score.

Our program will increase your average score, surprise and delight your customers, get you more reviews, and motivate your sales people.

There are two different strategies you can use simultaneously to really amp up your reviews; or you can use them one at a time to address particular issues.

Number one: contest

This is the easiest strategy and involves running a contest inside your company.

Let all your customers know that, every week, you’ll be giving away a complimentary five-day cruise for two people and all they have to do to be eligible is to leave a review on your Facebook page, Google, or whatever other sites you would like.

You can deliver this message through a post on your Facebook page, via an email to your customer base, through newsletters, or on point-of-sale material directly in your store.

In order to get your sales team behind the program, we recommend using our tickets and entertainment program or a gift card to Amazon or Starbucks for whoever collects the most reviews by month’s end.

Make the contest fun, use some balloons, or table talkers to promote the contest inside the organization and put some oomph behind it.

NOTE: Word of advice from our own experiences.

If you run this program for longer than a month make sure you change up the gift. Although your customers will not really notice any difference, your internal staff and your sales team will get bored. We have a variety of different trips and different gifts you can use to keep it fresh.

Number two: point-of-sale review

point-of-sale

This strategy is designed to capture the reviews at the very moment your customer is thrilled with your service. It requires the full participation of your sales team, as well as some reminders and push from you or sales management.

After every sale, when the customer is thrilled about their purchase, tell the customer you have a surprise for them. Thank them for their business and reinforce the fact that customer satisfaction is paramount to your business. Ensure this is achieved by giving them a complimentary trip to Las Vegas.

Then, while they are still surprised and delighted, ask them:

“Reviews are really important to our business. Would you mind if we took a picture of you holding the Las Vegas voucher; and then could you please post it on your favorite social media site and use #OurCompany?”

Now, remember not to use your own phone. Your sales people must use the phone of the customer to take the photograph.

Once the photograph has been taken it is immediately uploaded to the customer’s social media by pressing just a couple of buttons. While they are doing this, they can also post the great review using the same photo. You must give your sales team a few hints that they can pass along to the customer, such as:

• “Look at my new car from ABC motors, and best of all my sales rep Tom surprised me and Jerry with a trip to Las Vegas! Thank you so much, five stars.”

• “Here we were buying furniture at ABC furniture store and our sales rep NG surprised us with a complimentary vacation – you’re the best! Five stars.”

You may have found in the past that customers are tentative to open their social media to such a request; but when they are in the middle of being delighted with a complimentary gift you just gave them, they will be thrilled to do it for you.

Word of advice: Find out which social media platform is their favorite before you give them the surprise.

If they don’t have a Facebook account, or a Yelp account, or have never posted anything on Google before and have no idea what it is they’re meant to do, then you’re probably going to have a hard time getting them to do anything.

You have to work at reviews, because your competition is also working. They don’t come quickly and they don’t come easily, but if you implement these simple few steps you will start to see improvement in both the quantity and your score.

Research tells us that a half-point increase in an average review can mean a 25% lift to some businesses. It’s simply something you cannot ignore. Good luck.

Get in touch

If you want to learn more about travel incentives or what we do here at Odenza, you can reach out to us by calling 1-866-883-2968 or by simply filling out the form at the bottom of this page.

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How to Run a Brilliant Travel Contest

By | Increasing Sales / Gross Margins, Marketing, Outstanding Marketing | No Comments

Travel is such an effective contest prize. Whether it’s a cruise, a theme park visit, a trip to Vegas or a relaxing 7-day resort stay, everyone loves to have a little R and R.

Throughout this article, I’ll be providing you with fundamental tips and advice on coming up with engaging travel contest ideas and how you can run your contests effectively.

What’s the Appeal?

If any contest is to work, you need to determine the appeal of the prize. This appeal can be broken down into various pieces, but what matters most are the following two questions:

1. Does it possess a universal appeal among your audience?

2. What is the perceived value?

Universal Appeal

Universal appeal is important, so unless your business already specializes in a very niche field that attracts a specific audience, then you’ll probably want to go with a prize that almost anyone would appreciate.

Travel-themed prizes possess consistent relevance for most people. It doesn’t matter if your customer is still saving for a trip or they have all the money in the world to go on one, a vacation is a chance to get away, experience new things, and feel like a true explorer. It’s an appealing pull that is felt by almost everyone.

Even if someone hates flying or would get sea sick on a cruise, there are plenty of local vacation options, as well as opportunities to see other parts of their country – or those of bordering countries.

Perceived Value

What do people love about the grand prizes offered during a contest? Well, along with the actual prizes, the perceived value they have is important. Needless to say, if a customer scores a cruise worth thousands of dollars as a contest prize, they’ll be stoked.

Whether or not you choose to explicitly state what a travel prize’s dollar value is up to you. For the most part, however, travel prizes tend to hold a high perceived value in most consumers’ minds.

Running a Brilliant Travel Contest

Let’s cut to the chase. Contests should be simple or fun; ideally, they should be both. In the end, a contest is your way of getting your company in front of more people – which includes both current customers/clients and prospects.

If part of your objective with the contest is to have more people come into your actual store, then you can organize it so they must enter while in-store. The one caveat with this approach is that it will reduce the reach of your contest unless your store is located in a high-traffic area.

This approach can be good if you’re a smaller, local business. After all, there isn’t much need for you to advertise your contest to people in other states, let alone two towns over. And if all the contest requires is for them to fill out a form in-store, then you’re still keeping the whole thing simple.

When you’re a bigger business with more locations throughout a city, state, or multiple states/provinces, then offering more ways for consumers to enter a contest is going to be a logical step. Again, you want the ways of entering to be simple, even if the contest steps are a little more involved.

Entry forms can be made available online via your website, through email, and on social media. If your contest is less about a form and more about social actions (e.g. like this video, comment, tag a friend, etc.) then you’ll need to ensure you can track each entry efficiently and fairly.

Let’s Have Fun

If your plan is to run a more involved contest, one that goes beyond a simple listing of contact information or tagging a friend in the comments of social posts, then it is imperative to make sure the involved steps are actually enjoyable.

You may run a contest that is a classic “In 25 words or less” or one that encourages contestants to include a photo from the best vacation they’ve been on thus far.

Video contests can be effective, and the same can be said of Instagram contests that require a photo and a caption that utilizes a set hashtag and tag of your company profile. Even though these specific contests require more of the entrant, they’re still easy (and enjoyable) to fulfill.

An Example of Contests Aimed at Current Customers

If one of your travel prize ideas is to reward and maintain loyal customers, then you can look to the approaches used by companies such as Microsoft.

For anyone who has a Microsoft account, they can accumulate what are known as Reward Points any time they purchase a product from Microsoft’s online store (including Xbox game purchases), as well as when they perform Bing searches on mobile and desktop or view news stories linked on Bing’s main page.

Over time, these points can be redeemed to earn online store credit, donate to charities, or to even enter contests such as Microsoft’s Flip and Win.

microsoft-flip-and-win

Now, obviously not every business has the resources to run such a comprehensive points-based reward and contest system like Microsoft, but it does shine a light on how contests can help businesses keep people engaged and actively using their products and/or services.

For example, if you have loyalty cards that note the amount of money customers have spent at your store over time, you could implement a system whereby once they have spent $1,000 you inform they’re eligible to enter a contest comprising three prizes: a gift certificate at your store, event tickets for two, or a trip to Vegas.

Final Points

As I have reiterated throughout this article, simplicity and fun are key to a good contest – no matter the prize.

Given that travel prizes already offer plenty of appeal in and of themselves, what matters is executing a contest that is going to make people want to get involved. Take the following into consideration when crafting your contest:

Elaborate is fine, arduous is not: it’s perfectly fine to run a contest that may be a bit more involved than filling out a form or commenting on a social post, but make sure all of the steps involved remain simple – people don’t want to endure a contest.

Your prize needs to be deserving of the steps required: a contest prize worth $20,000 can require extra effort from entrants, but don’t assume people will be willing to put in the same kind of effort for a prize only worth $1,000.

Don’t be a snoop: when filling out a form, people don’t want to be providing an excess of personal information – you don’t need to know their home address, nor every single phone number imaginable for you to reach them on. The more you snoop, the less willing they will be to enter.

Use the right voice: again, have fun – it’s a contest, so you want to express the event in a way that will get people excited and invested in it. Also, be mindful of your demographic – are they young, elderly, married, single, young family? What can you say that will get them involved?

Promote it: it doesn’t matter how good a contest or how great its prize on offer is, you need to promote it. Promote it on social; via email; in-store; by investing in some search engine advertising; and, if you have the money to do so, through traditional channels such as print, radio, and TV. But, as always, determine a budget and stick to it – never go beyond it.

Employ the services of a reputable travel prize agency: working with a travel incentive agency will help simplify the process of your contest efforts, but make sure that you engage with the right agency. Odenza is an award-winning travel incentives agency that has been in business for 20 years and is BBB accredited with an A+ rating.

Get in touch

Have you run travel-themed contests in the past? How do you feel they stacked up against other contests you’ve tried? Be sure to share your experiences in the comments below.

If you want to learn more about travel incentives and how they can be used in contests, you can reach out to us by calling 1-866-883-2968 or by simply filling out the form at the bottom of this page.

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Jewelry Store Promotions: What You Need to Consider

By | Increasing Sales / Gross Margins, Jewelry Stores, Marketing | No Comments

A promotion is a good way to generate some fresh buzz for your jewelry store; but as is the case with any sales or marketing-driven endeavor, the execution is paramount. Half-measures and missteps can cost you valuable sales and undermine the entire promotion.

In this article, along with giving you some quick ideas on potential promotions you could run, I will outline some common pitfalls so that you can navigate your promotional efforts around them.

• Ideas

◦ Engagement promotions

◦ Valentine’s Day and anniversaries

◦ Promotions to help move higher-priced items

◦ Contests

• Pitfalls / what to be mindful of

◦ Budget

◦ Your audience

◦ Tone

Ideas

When it comes to jewelry store promotions, there are plenty of great ideas out there worth considering.

As we specialize in travel incentives here at Odenza, these will be the primary giveaway examples we’ll use; but remember that no matter what you’re offering, you can work many offers into a range of promotional themes.

Engagement promotions

Engagements and jewelry go hand-in-hand, and as a huge milestone in anyone’s life it’s the perfect opportunity to give customers a reason to buy their engagement ring from your store.

As I touched on in a previous article about marketing your jewelry store, an engagement-themed offer is a great way to close sales – especially if the offer is something that will help your customers with their wedding, honeymoon, or future lives together.

engagement-honeymoon-cruise-offer

That’s why previous and current jewelry clients of ours have utilized travel incentives such as a cruise for two or trip to Vegas as a way of saying, “Buy your engagement ring from us, and we’ll give you the perfect getaway for your Honeymoon.”

Valentine’s Day and/or anniversaries

In a similar vein, you can theme promotions around other romantic occasions such as Valentine’s Day or customers’ anniversaries. These could be “buy and receive” promotions or “buy and be entered into the draw to win a romantic trip for two” promotions.

Promotions to help you move higher-priced items

Have specific, more expensive jewelry you need to move? Promotions can really help. When you run a promotion and put these items in front of more eyes, you have a better chance of finding that customer (or customers) who is interested and has the necessary finances to spend.

valentine-offer-upsell-jewelry

A promotion, such as a trip or major event ticket, can help you upsell more effectively. A customer with the money to do so may still be hesitant to make a $3,000 purchase at your store without some extra push. After all, they’re spending big on you – so you should want to offer something to them as a thank you.

Contests

Remember that not every promotion has to outright require a purchase. Why not run a contest instead, be it online or in-store?

For example, every person who comes into your store can fill out an entry form to win cash, in-store credit, a fine piece of jewelry, a cruise, etc. All they have to do is provide their name, email, and phone number.

By doing so, you capture leads and prospective future customers. As long as the contest is fun to partake in and the prize(s) is worth it, then you’re going to have a wealth of people who build a positive association between your store and themselves.

Just remember, as I’ve noted in the past, the more required of the customer to enter the contest, the higher value the prize should be.

Pitfalls

Whenever you run a promotion for your store, there are always going to be potential pitfalls. Whether it’s the budgeting, getting the tone of the promotion wrong, or targeting the wrong audience, the best strategy is to ensure you put the right amount of time into research.

Budget

You should always overbudget rather than underbudget. Under-budgeting, for clear reasons, can be problematic to how effectively (and for how long) you run your promotion and can put you in financial strife.

When talking about overbudgeting, I DO NOT mean investing more money than you can afford. Rather, if you have $6,000 to spend on marketing and advertising for a promotion, then create a framework for a budget of $5,000 and have $1,000 in reserve for contingencies.

If you simply used the entire $6,000 and had no additional buffer, then that would be underbudgeting.

When determining where the money will go, you likely have some clear numbers for the costs of physical collateral such as posters, flyers, and shop displays; but digital can vary across platforms.

These variations are minimal, but keep in mind that if you set a limit of $50 on Facebook ads, for example, the final cost could end up being a few cents or dollars over that amount (based on the costs per click or impressions).

If you’ve already spent $49 but another click may cost $1.59, then chances are Facebook will let that click occur before the ad is then paused according to your budgetary limits.

It’s a minor discrepancy in and of itself, but if you have multiple ads and boosted posts running on several social platforms, as well as search ads, this could tally to amounts that are a few dollars or more over your set digital limits.

Your audience

If the main platform of exposure for your promotion is digital, then you have a little more freedom to experiment with the audience you want to reach. After all, social networks and search engines offer a plethora of targeting options; all of which can be customized at any time if you feel your ads aren’t garnering the results you desired.

However, if you will also be implementing traditional channels into your promotion – print ads, mailouts, radio, TV, etc. – then you need to know the exact audience you want to reach. Because pulling and editing radio, TV, or print ads is a lot more involved and cumbersome than with digital ads.

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Research, research, and research some more!

Who is your current demographic? Who make up the demographics you want to reach? How will you best craft your ads and promos to appeal to these demographics, and which platforms are the best for reaching them? These questions matter because you need to invest wisely.

Want to reach millennials? Then go online. Consider Facebook, Instagram, and Snapchat over Twitter and LinkedIn.

What about older users such as baby boomers and even earlier generation X’s? Radio, TV, and print can be better platforms for them; but social networks such as LinkedIn and Facebook also command a respectable chunk of older users.

Tone

Tone is important in promotions. Depending on your audience, your tone (voice) could and should vary.

For example, if you’re running a promotion focused on couples who are celebrating their 25th wedding anniversaries (a silver jubilee), then your wording and tone would be different than a promotion aimed at couples who could be close to an engagement.

People at different stages of their lives – personally, professionally, romantically – view the world differently, and the tone of your promotion needs to reflect that. Other factors, such as age, location, profession, and income can all play a role in determining the tone you should use.

Get in touch

I hope the information provided in this article has helped you think up some new ideas for how you can promote your jewelry store and its products. If there are any promotions you’ve run in the past that you have found to be particularly effective, we’d love to know about them in the comments below.

Want to learn more about travel incentives and how they can be used in jewelry promotions and contests? You can reach out to us by calling 1-866-883-2968 or by filling out the form at the bottom of this page.

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The 3 Essential Components for Running an Exciting Social Media Contest

By | Cruise Packages, Home Improvement / HVAC, Improving Social Media Engagement, Increasing Sales / Gross Margins, Outstanding Marketing, Standing Out from Your Competitors | No Comments

When it comes to running a social media contest, there are a number of important factors to take into consideration, including the prize on offer, the effort and information required of entrants, the best social platforms to use, and more.

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